1. Scope of This Policy

This Privacy Policy applies to information collected from:

• Homeowners and consumers submitting service requests
• Service professionals listed on our platform
• Visitors browsing our website

This Policy applies to all users regardless of how they interact with FixyHomes.

2. Information We Collect

A. Consumer Information

We may collect information you voluntarily provide, including:

• Full name
• Phone number
• Email address
• ZIP code or location
• Service request details

B. Professional / Business Information

We may collect:

• Business name and contact details
• Account login credentials
• Billing and payment information
• Service category and coverage area
• Communications with FixyHomes

C. Technical & Usage Information

We automatically collect:

• IP address
• Device and browser type
• Log files and timestamps
• Pages visited and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Operate and improve our Services
• Connect consumers with the right professionals
• Process payments and manage accounts
• Detect and prevent fraud or misuse
• Send account-related notifications and updates
• Respond to customer support requests
• Comply with legal and regulatory obligations

4. Communications (SMS & Email)

By providing your contact information, you agree to receive communications from FixyHomes related to:

• Account setup and activity
• Service requests and quotes
• Billing and payments
• Security or compliance notices

You may also receive occasional platform updates and tips.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP or following the unsubscribe instructions provided.

5. How We Share Information

A. With Service Professionals

Your service request details may be shared with relevant professionals to provide you with quotes and assistance.

B. With Third-Party Vendors

We work with trusted vendors for:

• Website hosting
• Analytics
• Payment processing
• Customer communications
• Security services

These vendors are contractually required to protect your data.

C. For Legal Purposes

We may disclose information:

• To comply with applicable laws or legal processes
• To respond to lawful government requests
• To protect the rights and safety of FixyHomes and its users
• In connection with legal disputes or investigations

6. Data Ownership

FixyHomes owns or controls the platform and data generated through its Services. Service professionals receive limited rights to use consumer information solely for fulfilling requested services. Unauthorized resale or misuse of data is strictly prohibited.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep the Services running smoothly
• Remember your preferences
• Analyze how users interact with our platform
• Improve overall performance

You can manage or disable cookies through your browser settings at any time.

8. Data Retention

We retain your information for as long as necessary to:

• Provide and operate our Services
• Meet legal and contractual obligations
• Resolve disputes and enforce agreements

Retention periods vary based on the type of data and its purpose.

9. Data Security

We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse.

Please note that no online system is completely secure, and we cannot guarantee absolute data security.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of certain types of communications

California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, or limit the use of their personal information.

To exercise your rights, contact us using the details below.

11. No Sale of Personal Information

FixyHomes does not sell your personal information to third parties for their own marketing purposes. Data sharing occurs only as described in this Policy and as required to operate our Services.

12. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes are posted means you accept the updated Policy.

14. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us:

• FixyHomes
• Email: privacy@fixyhomes.com
• Website: www.fixyhomes.com